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Data Protection

Under the changes to Data Protection Law, 25th May 2018 we are obliged to let all clients and students know these facts:

  1. YES Wellbeing is registered with the Information Commissioner Office (ICO) and we comply with all of the elements of current Data Protection Law which relate to our business.

  2. We record your information electronically:

    1. For the purpose of maintaining contact and promoting services: Name, Address, Telephone number, Email address, payment details

    2. For the purpose of financial accounting: details of payments that have been made to us for goods or services

    3. For workshops and classes: contact details, dates, types of workshops, feedback

    4. Online shop – details are taken to collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  This personal information taken at the time of purchase from the online shop is submitted to this website with the help of a third party web-app. The information is not sent to the web-app developers and only Yes Wellbeing, their web developers and accountants contracted by Yes Wellbeing will see this information. We do not see or store your bank or card details at any point in this process.  They will be processed by Paypal or Stripe and therefore your personal information is processed within their data protection and privacy policy.

    5. If you create an ‘account’ within the online shop, this information is stored with all above privacy compliance and will be removed and deleted if so requested.

  3. For clients we record the following information on paper, kept securely in a locked filing cabinet:

    1. For the purpose of maintaining contact: Name, Address, Telephone number, Email address

    2. For therapeutic purposes: dates and type of sessions, family details, lifestyle and social circumstances, employment and education details, responses to work done, recommendations for future work.

    3. Only if relevant to a client`s case we may also record some sensitive classes of information: details of physical, emotional or mental status, religious or other beliefs, sexual life, offences or alleged offences

    4. For safeguarding purposes: contact details for your GP and your Next of Kin

    For Insurance purposes: We are required to maintain your therapeutic records safely and securely for 7 years after your last session with us (or to age 21 in the case of a minor). After that, or on the death or retirement of your therapist, the records will be securely destroyed.

  4. Sharing of Information: We sometimes need to share the personal information we process with the individual client or student and also with other individuals or organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). Normally information is not shared unless you have given us written or verbal permission to share information with named third parties. If safeguarding issues are involved for yourself or others we may need to share information without your direct consent.

  5. If necessary or required by law we may sometimes share information with:

    • Police

    • Healthcare professionals

    • Social and welfare organisations

    • Business associates such as other complementary therapists

    • Family, associates and representatives of the person whose personal data we are processing

    • Professional organisations and examining bodies

  6. You have a right to see copies of information which is held about you if requested in writing. We are obliged to provide that information within one calendar month from the day after the request was recieved.

  7. You have a right to ask us to delete or destroy all of the information that we may hold about you. If we are not required by law or for safeguarding purposes to maintain that information we will comply with your request.

  8.  You have the right to be notified of a data breach within 72 hours of a breach occurring.

Please read our Privacy Policy for more information about how we use and handle your data

If you have any questions about this Data Protection Policy, the practices of this Site, or your dealings with this site, please contact us via the details on our contact us page

YES Wellbeing Privacy Policy

This Privacy Policy governs the manner in which YES Wellbeing collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.yes-wellbeing.co.uk  (“The Site”). This privacy policy applies to the Site and all products and services offered by YES Wellbeing.

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Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

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Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

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How we use collected information

YES Wellbeing may collect and use Users personal information for the following purposes:

  • To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience –  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site – We may use feedback you provide to improve our products and services.

  • To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order – We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

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How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

See our Data Protection Policy for more information.

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Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

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Third party websites

Users may find advertising or other content on our Site that link to the site and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

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Changes to this privacy policy

YES Wellbeing has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

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If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this site, please contact us via the details on our contact page

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